Business Terms & Conditions

Booking & Payment

• All bookings must be made through ClassForKids, our secure booking partner.
• Full payment is required at the time of booking unless an instalment plan is offered.
• Your child’s place is only confirmed once payment has been received.

Cancellations & Refunds
We understand that plans can change. RBL’s cancellation policy is:

• 7+ days before camp: Full refund or credit.
• Within 7 days: Credit only.
• Within 48 hours: No refund or credit unless due to illness.
• Illness: Please contact us — we will always try to help.

Credits can be used for any future camp.

Attendance & Late Collection

• Children must be signed in and out by a parent or authorized adult.
• If you are running late for collection, please contact RBL as soon as possible.
• Repeated late collection may result in additional charges.
  
  

Behaviour & Expectations

• RBL aim to create a positive, safe environment for all children.
• RBL reserve the right to contact parents and, in rare cases, remove a child from a club/camp if behaviour repeatedly affects the safety or enjoyment of others.

 No refund will be issued in these circumstances.

Medical Information & Additional Needs

• Parents must provide accurate medical, allergy, and additional needs information during booking.
• If your child requires medication (e.g., inhaler), it must be brought to club/camp each day.
• RBL will always do its best to support children with additional needs — please contact us before booking to discuss how we can help.
  
  
  

Illness & Injury

• Children who are unwell should not attend clubs/camps.
• If a child becomes unwell during the day, parents will be contacted to collect them.
• Minor injuries will be treated by a qualified first aider.
• In the event of a more serious incident, emergency services may be contacted.
  
  
  

Personal Belongings

• RBL recommend children do not bring valuables to camp.
• RBL can’t accept responsibility for lost or damaged items, including electronics, clothing, water bottles, or sports equipment.
  
  
  

Weather & Venue Changes

• Clubs & Camps run-in all-weather conditions, with indoor space available where required.
• In the unlikely event of a venue issue or extreme weather, RBL may need to adjust activities or relocate.
• If a session must be cancelled, parents will be offered a credit or refund.
  
  

Photography & Media

• RBL may take photos or short video clips for promotional purposes.
• You can opt out during the booking process — we will always respect your choice.

Safeguarding

• All staff are Enhanced DBS checked and trained in safeguarding.
• RBL follow strict safeguarding procedures to ensure every child’s safety and wellbeing.

Liability

• While every effort is made to ensure a safe environment, participation in physical activity carries some risk.
• By booking, parents accept that minor bumps or injuries may occur as part of active play.

Contact Details
If you have any questions about these Terms & Conditions, please get in touch:

Email: info@rblsports.co.uk
Telephone: 07359-945-697